CokeSpin Privacy Policy

At CokeSpin, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://cokespin.com/, create an account, or use any of our services. Please read this document carefully. If you have any questions about our practices, you can reach us at any time through live chat or via our official Telegram and Facebook channels.

1. Who We Are

We operate CokeSpin, an online gaming platform licensed under Gaming Curacao (GC). Our services are primarily directed at players in Australia, and our platform is available in English and Chinese. When you access the CokeSpin casino app, register an account, or interact with any part of our website, this Privacy Policy applies to you in full.

2. Information We Collect

At CokeSpin, we may collect the following categories of personal information when you register, use our services, or contact our support team:

2.1 Personal Identification Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Government-issued identification documents (e.g., driving licence or passport), required for identity verification and for certain promotions such as our Birthday Bonus
• Account login credentials used for the CokeSpin login process

2.2 Financial Information

• Payment method details, including card information, e-wallet identifiers, and bank account data
• Transaction history, including deposits in AUD and withdrawal requests
• The registered bank name, which must match your verified account identity in accordance with our site-wide policies

2.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, session duration, and in-app navigation patterns when using the CokeSpin app
• Cookies and similar tracking technologies (detailed in Section 6)
• Communication logs from live chat, Telegram, and Facebook interactions

3. How We Use Your Information

Our CokeSpin platform uses your personal data for the following purposes:

• Account management: We process your data to create and maintain your account, verify your identity, and facilitate the cokespin casino login process securely.
• Service delivery: We use your information to provide you with access to our games, process deposits (minimum AUD 10) and withdrawals (minimum AUD 50), and manage your gaming activity.
• Promotions and bonuses: We rely on your data to administer offers such as the cokespin bonus programs, the Welcome Bonus, VIP tiers, Daily Red Packets, and other promotions. Verification documents may be required for specific rewards.
• Fraud prevention and compliance: We monitor activity to detect and prevent fraudulent behaviour, including bonus abuse, multi-accounting, and document manipulation. Breaching our bonus conditions or submitting edited documents results in an immediate ban.
• Customer support: We use your contact and account information to respond to your queries 24/7 across all supported channels.
• Marketing communications: With your consent, we may send you updates about new cokespin casino bonus offers, promotions, and platform news.
• Legal obligations: We process data as required to comply with applicable laws, licensing requirements under our Gaming Curacao licence, and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to deliver the services you have registered for at CokeSpin.
• Legal obligation: We are required to collect and retain certain data under anti-money laundering and gaming regulations.
• Legitimate interests: We process data to protect the security and integrity of our platform and to prevent abuse.
• Consent: Where we rely on your consent (e.g., for marketing), you may withdraw it at any time by contacting us.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors: Providers such as Visa, Mastercard, Neteller, Skrill, Trustly, Google Pay, Paysafecard, Maestro, and bank transfer operators, solely to process your financial transactions.
• Game providers: Our software partners, including Booongo (BNG), Aristova, and JILI, may receive limited technical data necessary to deliver game services.
• Regulatory and legal authorities: We may disclose data when required by law, court order, or our licensing authority under Gaming Curacao.
• Service providers: Third-party companies that help us operate our platform, including IT, security, and analytics partners, are bound by confidentiality obligations.

6. Cookies and Tracking Technologies

Our CokeSpin website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our services are used. This includes tracking activity when you use the coke spin casino website or the CokeSpin casino app on mobile or desktop. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our licensing obligations. Financial records and identity verification documents are typically retained for a minimum of five years in accordance with anti-money laundering regulations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact our support team via live chat at https://cokespin.com/. We will respond to your request within a reasonable timeframe.

9. Security Measures

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. Our CokeSpin systems use encrypted connections and secure authentication for the cokespin login process. While we do everything reasonably possible to safeguard your data, no transmission over the internet is entirely risk-free.

10. One Account Policy

We enforce a strict one-account-per-IP-address and one-account-per-identity policy. Any attempt to create multiple accounts to exploit the cokespin no deposit bonus or any other cokespin casino no deposit bonus offers will result in the immediate suspension of all associated accounts and the forfeiture of any balances or pending bonuses.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you through our website or other communication channels. Your continued use of the CokeSpin platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels:

• Live Chat: Available 24/7 on our website
• Telegram: Via our official CokeSpin channel
• Facebook: Through our official Facebook page

We are here to help and committed to handling all privacy-related enquiries promptly and transparently.